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P6 Professional is Unable to Connect to the Database After TLS is Disabled on the Workstations (Doc ID 2672830.1)

Last updated on MAY 28, 2020

Applies to:

Primavera P6 Professional Project Management - Version 8.3 and later
Primavera P6 Enterprise Project Portfolio Management - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After disabling TLS 1.0 - 1.1 - 1.2 on the P6 Professional workstations, users are no longer able to successfully login when using a Microsoft SQL Server database.

EXPECTED BEHAVIOR
-----------------------
Users to be able to successfully login to P6 Professional.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Disable all TLS on the workstation.
2.  Attempt to login to P6 Professional.
3.  The user will get the 'Unable to connect to the database' message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to P6 Professional.

Changes

 TLS was completely disabled on the client workstations.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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