P6 Professional is Unable to Connect to the Database After TLS is Disabled on the Workstations
(Doc ID 2672830.1)
Last updated on MAY 28, 2020
Applies to:
Primavera P6 Professional Project Management - Version 8.3 and laterPrimavera P6 Enterprise Project Portfolio Management - Version 8.3 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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After disabling TLS 1.0 - 1.1 - 1.2 on the P6 Professional workstations, users are no longer able to successfully login when using a Microsoft SQL Server database.
EXPECTED BEHAVIOR
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Users to be able to successfully login to P6 Professional.
STEPS
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The issue can be reproduced at will with the following steps:
1. Disable all TLS on the workstation.
2. Attempt to login to P6 Professional.
3. The user will get the 'Unable to connect to the database' message.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot login to P6 Professional.
Changes
TLS was completely disabled on the client workstations.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |