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Incorrect Amounts Generated on the Discrepancy Report Line (Doc ID 2673253.1)

Last updated on MAY 27, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.8.0.0.0, Incorrect Amounts on the Discrepancy Report Line are generated

ACTUAL BEHAVIOR
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The open amount on the Payment Instruction record is not reflected correctly on the corresponding Discrepancy Report Line.

EXPECTED BEHAVIOR
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The base algorithm should generate a correct Billed Amount and a correct Discrepancy Amount based on the current run.

STEPS
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1) Generated a bill on the period 2019-10-01 to 2019-10-31, the total amount say is $1,876.43.
2) Uploaded the CSV File for reconciliation for the account, subscriber and coverage period above, having a payment amount of $1,776.43.
3) Ran batch job C1-RECUP.
4) Linked a suspense payment to the reconciliation object then performed online Reconciliation, since payment amount is less than the bill segment total sum, the Open Amount is zero.
5) Created a Discrepancy Report at Account level.
6) Ran batch job C1-DRMT, the discrepancy report lines shows a discrepancy of $100.00 for insufficient payment.
7) Uploaded another CSV File for reconciliation for the account, subscriber and coverage period above, having a payment amount of $101.00.
8) Ran batch job C1-RECUP.
9) Linked a suspense payment to the reconciliation object then performed online Reconciliation, since payment amount is more than the remaining discrepancy amount, the Open Amount is $1.00.
10) Created another Discrepancy Report at Account level for the same record in step#5.
11) Ran batch job C1-DRMT, the discrepancy report lines created - the base algorithm generated an incorrect Billed Amount and an incorrect Discrepancy Amount.

The correct Billed Amount should only be $100.00, and the correct Discrepancy Amount should only be $1.00.

Cause

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In this Document
Symptoms
Cause
Solution
References


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