Trial Bill Segment Batch Getting Stuck when Exchange Currency is not Available
(Doc ID 2673299.1)
Last updated on MAY 27, 2020
Applies to:Oracle Financial Services Revenue Management and Billing - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On : 126.96.36.199.0 version
If there is no exchange rate available in the system, when running trial bill segment batches, BILLOPEN and BSGENREG, they will get stuck in Pending status and there are no errors in the logs as well.
The issue is fixed when exchange currency is added. But there is no proper error given for this exchange currency not found issue.
The expectation is to trigger an error on the UI and batch logs.
Also batch should skip those records and should create trial bill for other expected accounts whereas now the batch is not ending it self.
The issue can be reproduced at will with the following steps:
1. Go to division -> Base currency -> GBP;
2. Account currency -> EUR;
3. Pricing Currency -> EUR;
4. Create manual Billable Charge at account level;
Note : No exchange currency should be available for EUR and GBP for that division.
5. Run trial bill segment batch and notice that the batch will be in progress.
6. Check batch run tree and notice that the following error will be displayed Bill segment id "ID" not found.
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