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Shift Disabled Without Error When Created With A Zero Duration (Doc ID 2674592.1)

Last updated on JUNE 05, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.3.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.3.0 version,

If customer creates a shift which has the same length as the logon delay, the shift is created in MWM with a duration of 0 and is disabled silently in ORS.
In the hip file the shift is disabled, but the user can still log in and try to dispatch (unsuccessfully) work.

Cause

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