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Rating Based On Inactive Audit Product When An Active Product Found For Subscriber (Doc ID 2676256.1)

Last updated on JULY 02, 2020

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.7.0 and later
Information in this document applies to any platform.

Symptoms

Rating based on inactive audit product when an active product found for Subscriber

For a Subscriber events are being rejected even when lifecycle status service for Subscriber is Active and active charge offers with available credits and balances are available.

For a voice usage event rating was done correctly.

Rating result as following:

A productId=<PI> is taken into consideration for rating.

 

As the Subscriber was closed and reactivated before, different lifeCycleStates are visible for this product. But seems that an audited product with a lifeCycleState different than Active was chosen instead of an Active one.
This cause that the session is rejected.

Please verify in which way the audited product was chosen.



Cause

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In this Document
Symptoms
Cause
Solution
References


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