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P6 Professional Goes into an Unresponsive State for Several Minutes When Accessing the WBS for a Particular User (Doc ID 2676296.1)

Last updated on JUNE 01, 2020

Applies to:

Primavera P6 Professional Project Management - Version 19.12 and later
Primavera P6 Enterprise Project Portfolio Management - Version 19.12 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When a particular user accesses the WBS tab in P6 Professional, the application hangs in a 'Not Responding' state for several minutes before loading.

EXPECTED BEHAVIOR
-----------------------
The WBS tab to open without sending the application into an unresponsive state.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to P6 Professional.
  2. Open a project.
  3. Go to 'Project > WBS'.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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