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Sub-bal Validity is Not Set for Recurring Cycle and Not Expired on Cancellation (Doc ID 2676583.1)

Last updated on JUNE 05, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.22.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.22.0 version, Pricing

When we have a sub-balance validity for an cycle_forward_annual event as EventOccurence 12 Recurring Cycles.This is setting the validity of sub-balance as Event Occurrence-Never Ending(UNLIMITED). 

Then when we set the purchase instance validity to 7 months. On cancellation(after running pin_cycle_fees and pin_discount_cleanup) it is not setting the end dates to the sub-balances but the products or discounts are getting Cancelled and the sub-bals are still left ACTIVE.

This is causing issue as even after expiry the balances are valid for consumption.
 
EXPECTED BEHAVIOR
-----------------------
Step 1 Expectation was validity of the sub balances is 12 cycles but it is coming as Unlimited(NeverEnding)

Step 2 Cancellation of the product is not setting the end dates of the sub balances but the products or discounts are getting cancelled and sub balances are still left active.

STEPS
--------------
The issue can be reproduced at will with the following steps:

Step 1: Create an account and purchase a product with cycle event and sub balance validity as 'EventOccurence-12 recurring cycles' and purchase validity to 7 months (END_T is 7 months from the START_T)

Step 2: After 7 months cancel the product and run pin_cycle_fees and pin_discount_cleanup.


BUSINESS IMPACT
-----------------------
This is causing issue as even after expiry the balances are valid for consumption.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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