Purchase Order (PO) Status Not Set To Complete After Receiving 2 Qty For Some Items and 0 For Others (Doc ID 2676722.1)

Last updated on JUNE 11, 2020

Applies to:

Symptoms

Purchase Order (PO) status in SIM is not changed to completed after receiving all line item on the purchase order.

Steps to Reproduce:

1. Create a PO in RMS  with Order type = N/B (Manual order)
3. Log into SIM
4. Select Shipping/Receiving > Purchase Order
5. On the Purchase Order Detail screen, Create Receipt
6. Create Container > Click Document > Select the PO
7. Select all 3 items and Apply Qty
8. On DSD Receiving Container Detail screen, select 2 items and enter Rcv Qty = 100 and for the 3rd Item enter Rcv Qty = 0
9. Select Confirm and Yes to the Confirmation pop up.
10. On the DSD Receiving Details screen, select Confirm Delivery
11. Select Yes on the DSD Confirm Confirmation pop up
12. On the Purchase Order List screen, status of the PO is In Progress

Close Message
------------------------
<?xml version="1.0" encoding="UTF-8"?>
<PoDeo>
  <closeDate>2020-05-14T00:00:00Z</closeDate>
  <currencyCode>USD</currencyCode>
  <notAfterDate>2020-09-05T00:00:00Z</notAfterDate>
  <notBeforeDate>2020-05-08T00:00:00Z</notBeforeDate>
  <orderNumber>8877028</orderNumber>
  <status>C</status>
  <supplierId>4300114229</supplierId>
</PoDeo>

SELECT STATUS, EXTERNAL_STATUS FROM PURCHASE_ORDER WHERE EXTERNAL_ID = '?';

STATUS    EXTERNAL_STATUS
--------------------------------------
2                   2
--------------------------------------

Cause

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