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Why Does 'java.lang.NullPointerException' Occur During Login Action in Retail Back office (Doc ID 2677210.1)

Last updated on JUNE 08, 2020

Applies to:

Oracle Retail Back Office - Version 14.1 and later
Information in this document applies to any platform.


What is the cause of the error below?

2020-05-01 20:21:22,458 DEBUG [org.apache.struts.action.RequestProcessor] Looking for Action instance for class oracle.retail.stores.webmodules.shared.ui.LoginAction
2020-05-01 20:21:22,458 WARN [oracle.retail.stores.struts.action.LocaleRequestProcessor] Processing exception from action.
at oracle.retail.stores.webmodules.shared.ui.LoginAction.execute(
at org.apache.struts.action.RequestProcessor.processActionPerform(
at org.apache.struts.action.RequestProcessor.process(
at org.apache.struts.action.ActionServlet.process(
at org.apache.struts.action.ActionServlet.doGet(
at javax.servlet.http.HttpServlet.doHead(
at javax.servlet.http.HttpServlet.service(
at javax.servlet.http.HttpServlet.service(
at weblogic.servlet.internal.StubSecurityHelper$
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(
at weblogic.servlet.internal.ServletStubImpl.execute(
at weblogic.servlet.internal.TailFilter.doFilter(


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