My Oracle Support Banner

Return Transactions from Virtual Stores Causing Negative Stock On Hand when Reversed (Doc ID 2677479.1)

Last updated on JUNE 10, 2020

Applies to:

Oracle Retail Merchandising System - Version 16.0.1 and later
Information in this document applies to any platform.


When a return sales is processed in ReSA(Retail Sales Audit)/RMS(Retail Merchandising System) then deleted or reversed, the Stock On Hand of the virtual store is updated to a negative value and no corresponding book TSF(Transfer) is created during reversal.

The issue can be reproduced with the following steps:

1. Before Returns Processing : item_loc_soh STOCK_ON_HAND 0.

2. Load RTLOG to ReSA :run saimptlogi/saimptlogifin.

3. Export to RMS : Run saexpms to generate POSU. Upload Sales to RMS. Run Salesprocess and note that units were returned to default WH (Warehouse). Delete the Transactions in ReSA and re-export to RMS.

4. Re-Run Export to RMS :Run saexprms. Run Salesprocess to update tran data/item_loc_soh. Note that store is now having negative quantity : STOCK_ON_HAND = -1.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.