Directory Path Does Not Exist As Specified In The Configuration For Agency Warning When Attempt To Import or Transmit E2B Files via Interchange (Doc ID 2680148.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.1.2 and later
Information in this document applies to any platform.

Symptoms

Files are not being picked up by interchange for inbound xmls, and files are not transferred to outbound directory on transmission.

In all the logs see errors similar to below (example only for one agency but occurs for all)

06-Apr-2020 12:00:00 AM: ========== Start Transmit Process ==========
06-Apr-2020 12:00:03 AM: ESM Service Log-in to 'xxx8t' Database with UserID 'esm_log-in' Successfully
06-Apr-2020 12:00:03 AM: ESM Proc for E2BTransmission
06-Apr-2020 12:00:04 AM DEFAULT : Processing Report Id = 1578230
06-Apr-2020 12:00:04 AM DEFAULT : Processing Msg Id = 1016783
06-Apr-2020 12:00:05 AM DEFAULT : Directory Path \\ip.address.of.server\COMMON\COMPANY\DATA\OUT does not exists as specified in the configuration for Agency AGENCYNAME
06-Apr-2020 12:00:05 AM DEFAULT : Error while trying to create sender outgoing folder as it does not exists , as specified in the configuration for Agency [AGENCYNAME]
06-Apr-2020 12:00:05 AM DEFAULT : Error in Fn: Read_Agency_Company The user name or password is incorrect.

Changes

Cause

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In this Document

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Directory Path Does Not Exist As Specified In The Configuration For Agency Warning When Attempt To Import or Transmit E2B Files via Interchange (Doc ID 2680148.1)

Applies to:

Symptoms

Changes

Cause

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