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Stop And Start Service - Manually Completing Pending FA (Doc ID 2680917.1)

Last updated on JUNE 15, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

CCB- Oracle Utilities Customer Care and Billing
SA - Service Activity
FA -Field Activity

On : 2.7.0.3.0 version

ISSUE Description:
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Stop and Start Service - Manually Completing Pending FA

Current context switched incorrectly when clicking on ending filed activity alert.

STEPS
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The issue can be reproduced at will with the following steps:
- Stop Customer A (complete FA and stop the SAs)
- Start Customer A on Premise B where Customer B is active : Pending Start and Pending Stop SAs are created with Start/Stop field activity
- Click on the Pending filed Activity Alert on the Dashboard when the Customer A is in Current Context.
- Select Pending start/stop FA from the FA Search Page.
- FA page displays but in the Dashboard Current Context is refreshed with Customer B. (in 2.3 the Current Context is not getting refreshed.)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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