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Account Reactivation from Inactive Status Does Not Work (Doc ID 2682645.1)

Last updated on JUNE 24, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


It is unable to reactivate a particular account from inactive status which does not look like a policy opcode issue.

1. Open Customer Center,
2. Open the account, in the Summary tab, click on Account status
3. Change status to active, click on effective immediately, reason for change - Reactivate from Closed
4. Click on Apply

There is no error prompt in Customer Center and account status stays as inactive.




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