AutoVue Server Not Starting On Linux When Starting the Server As a Service, Getting Error: "Can't connect to the VueServer" (Doc ID 2682759.1)

Last updated on MAY 16, 2023

Applies to:

Symptoms

AutoVue server is not starting using service on Linux

ERROR

java.lang.Exception: Can't connect to the VueServer : https://<Machine_Name>/Filemgr/VueServlet
at com.agile.webfs.admin.FileManager.testConnection(FileManager.java:451)
at com.agile.webfs.admin.FileManager.checkViewerConnection(FileManager.java:246)
at com.agile.webfs.admin.FileManager.checkServerConfiguration(FileManager.java:146)
at com.agile.webfs.admin.FileManager.CheckFMConfiguration(FileManager.java:110)
at com.agile.webfs.admin.FileManager.handleRequest(FileManager.java:101)
at com.agile.webfs.admin.FileManager.doGet(FileManager.java:91)

When accessing https://<Machine_Name>/Filemgr/VueServlet

VueServlet for AutoVue 21.0.0 Build: 9428 (2015-10-25)
Servlet tunneling to server[0] (IP=xxx.xxx.xxx.xxx)
Connection state: ERROR
com.cimmetry.core.VueRemoteException: Could not initialize socket on server[0]
nested exception is:
java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at java.net.Socket.connect(Socket.java:538)
at java.net.Socket.(Socket.java:434)

STEPS

Start AutoVue as a service on Linux

Cause

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