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P6 Professional Login via Cloud Connect Fails With Error: "Unable to connect Database. Please contact your administrator." Even When the P6 Pro Cloud Connect Managed Server Is Up and Running (Doc ID 2683015.1)

Last updated on JULY 22, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8.14.0 and later
Information in this document applies to any platform.

Symptoms

Login to P6 Professional via Cloud Connect fails with the following error:

ERROR

Unable to connect Database.  Please contact your administrator.

Timeout Error found in the Cloud Connect log:

java.lang.IllegalStateException: Interrupt task is already scheduled for the thread Thread[[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)',5,Pooled Threads] and the type SO_TIMEOUT
at oracle.net.nt.TimeoutInterruptHandler.scheduleInterrupt(TimeoutInterruptHandler.java:75)

STEPS

The issue can be reproduced at will with the following steps:

  1. Login to P6 Professional using Cloud Connect
  2. Observe reported error.
  3. Observe timeout error in the Cloud Connect log.

Cause

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In this Document
Symptoms
Cause
Solution


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