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CIOMS-I With Cover Letter Cannot Be Generated or Sent By SMTP - Fails With Warning "The Letter Or Letter Template Is Not A Valid RTF" (Doc ID 2684138.1)

Last updated on JULY 06, 2020

Applies to:

Oracle Argus Safety - Version 8.2.1 and later
Information in this document applies to any platform.

Symptoms


CIOMS-I Report is failing to generate when sending to a Reporting Destination including a Cover letter (Where letter template was created in prior version of Argus)

After clicking on Final Report link in [Regulatory Reports] screen for a case, the below message (by design) appears:

 

 

 After clicking on [Yes] below warning appears:

 

Changes

 Recent upgrade to AS 8.2.1.1 from AS 8.1.2

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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