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HDR 7.0.1 Install Failed With 'Exception occurred while writing audit message to syslog server' (Doc ID 2684249.1)

Last updated on JUNE 25, 2020

Applies to:

Oracle Healthcare Data Repository - Version 7.0.1 and later
Information in this document applies to any platform.

Symptoms

 

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Problem Description

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When installing Oracle Healthcare Data Repository (HDR) 7.0.1 following "Oracle® Healthcare Data Repository Installation Guide Release 7.0.1 E52549-0" Section 2.2.2 (Running Installer for HDR Middle-Tier Installation), the following error occurred:

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ERROR
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CODE_PARAM = CTB_IHE_XDS_SYSLOG_AUDIT_ERR

MESSAGE_PARAM = Exception occurred while writing audit message to syslog server. Cause: java.net.UnknownHostException : <hostName>.<DomainName>: Name or service not known

Original Stacktrace:

oracle.apps.ctb.ihe.xdsb.exception.server.XDSException

CODE = CTB_IHE_XDS_SYSLOG_AUDIT_ERR

MESSAGE = Exception occurred while writing audit message to syslog server. Cause: java.net.UnknownHostException : <hostName>.<DomainName>: Name or service not known

at oracle.apps.ctb.ihe.xdsb.util.server.XDSExceptionUtil.newSyslogAuditException(XDSExceptionUtil.java:120)

at oracle.apps.ctb.ihe.xdsb.logger.syslog.server.UDPSyslogClient.<init>(UDPSyslogClient.java:40)

at oracle.apps.ctb.ihe.xdsb.logger.syslog.server.AbstractSyslogClient.getInstance(AbstractSyslogClient.java:152)

at oracle.apps.ctb.ihe.xdsb.logger.audit.server.BaseAuditLogger.init(BaseAuditLogger.java:60)

at oracle.apps.ctb.ihe.xdsb.configuration.server.IHEXDSConfigServiceAMImpl.configureSyslogAuditServerDetails(IHEXDSConfigServiceAMImpl.java:78)

at oracle.apps.ctb.ihe.xdsb.configuration.server.IHEXDSConfigServiceStatelessCMTBean.configureSyslogAuditServerDetails(IHEXDSConfigServiceStatelessCMTBean.java:138)



STEPS
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The issue can be reproduced in Customer's environment with the following steps:
1. Install WebLogic Server 12.1.2.0.0 with Coherence.
2. Completed HDR Database-Tier Installation per Chapter 2.2.1 of the install manual.
3. Next, start the installation of HDR Middle-Tier Installation according to Chapter 2.2.2

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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