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Posting of Credit Notes Fail With Balancing Error (Doc ID 2684671.1)

Last updated on JULY 01, 2020

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

Posting of Credit Note (CN) fails with below error.

ERROR
-----------------------
"Header amount of -193490.23 does not equal to total detail amount of -193490.11"

Steps to Recreate:

  1. Create a Credit Note Request against Return To Vendor (RTV).
  2. Create a Credit Note with minor difference within tolerance.
  3. Match the pair.
  4. Run posting batch and notice that posting of credit note fails with below error.
    "Header amount of -193490.23 does not equal to total detail amount of -193490.11"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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