My Oracle Support Banner

Client Level Transaction Sporadically Creates Double Accounting. (Doc ID 2687140.1)

Last updated on JULY 02, 2020

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.1.0.12 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.0.12 version, General

ACTUAL BEHAVIOR
---------------
Client level transaction sporadically creates double accounting.

A client transaction configured with accounting.
The Chart of accounts is configured with entries for that Transaction.
Each entry is related to a different mathvariable.
When the activity runs, sometimes two entries per mathvariable are created instead of the intended one accounting movement per mathvariable.
This behavior is sporadic and we have not found a root cause or a way to fix in configuration.

This activity is spawned via activity sequence from another activity so we think that the activity sequence functionality might be involved in the issue.

EXPECTED BEHAVIOR
-----------------------
There should be only one accounting entry for each chart of accounts entry record created on that activity.
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
This activity is spawned from a Policy via an activity sequence and when processes automatically it creates double accounting.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.