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Wild Card Search Using % Does not Work On Identifier (Doc ID 2687591.1)

Last updated on JULY 09, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v.9.0.0.0, Wild card search based on % does not work on PersonIdentifier field

ACTUAL BEHAVIOR
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In customer 360 search, Wild card search % doesn't work on PersonIdentifier.

EXPECTED BEHAVIOR
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Wild card search using % should work on PersonIdentifier field in customer 360 UI

STEPS
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The issue can be reproduced at will with the following steps:
1. In RMB, Menu, Customer 360 View
2. Select 'Person' in Search By dropdown field
3. Select 'Regional MRN' in Person Identifier Type field
4. In PersonIdentifier field, enter '%' as the wild card
5. Hit Search button and it shows 0 records as the result.

Cause

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In this Document
Symptoms
Cause
Solution
References


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