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Cycle Charge Amount is Getting Reversed During Plan Transition (Doc ID 2687696.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.0.0 and later
Information in this document applies to any platform.

Goal

When plan transition is performed from PLAN A to PLAN B, the cycle forward charges applied by PLAN A are getting reversed even though the pricing is configured with FULL_CHARGE during cancellation/purchase (mid cycle).

Scenario:

1. 20 May: Account creation and service activation (with Plan A) [Cycle is 20th May to 19th June]
2. 25 May: First transition from Plan A to Plan B
3. 28 May: Second transition from Plan B to Plan A

Actual Behavior: when doing multiple transitions in the same cycle it is observed that during second transition the old bucket's validity end dates are not getting set to current timestamp. And when new usages are made they are getting deducted from old one because of incorrect validity although plan is cancelled.

Expected Behavior: When PLAN B to PLAN A transition is performed in the 3rd step, it should end the validity of both currency and non-currency resource.

How to address this issue?

Solution

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In this Document
Goal
Solution
References


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