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FA Recall Causing MDT To Leave On Site Activity and Go to Task List (Doc ID 2690235.1)

Last updated on OCTOBER 11, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version and later
Information in this document applies to any platform.


When a field crew is on site and the crew is editing meter reading, when another activity is recalled the MDT returns to the task list.

The issue can be reproduced at will with the following steps:
1. Allocate or manually allocate several Activities to a mobile.
2. On one of the activities go to on site and place the cursor in the read field.
3. On the dispatcher, unassign a different activity other than the one being worked.  One of two events will occur.  Either a popup will display or the activity window disappears and the MDT will return to the task list.



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