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FA Recall Causing MDT To Leave On Site Activity and Go to Task List (Doc ID 2690235.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 and later
Information in this document applies to any platform.

Symptoms

When a field crew is on site and the crew is editing meter reading, when another activity is recalled the MDT returns to the task list.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Allocate or manually allocate several Activities to a mobile.
2. On one of the activities go to on site and place the cursor in the read field.
3. On the dispatcher, unassign a different activity other than the one being worked.  One of two events will occur.  Either a popup will display or the activity window disappears and the MDT will return to the task list.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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