FA Recall Causing MDT To Leave On Site Activity and Go to Task List
(Doc ID 2690235.1)
Last updated on OCTOBER 11, 2022
Applies to:
Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 and later Information in this document applies to any platform.
Symptoms
When a field crew is on site and the crew is editing meter reading, when another activity is recalled the MDT returns to the task list.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Allocate or manually allocate several Activities to a mobile. 2. On one of the activities go to on site and place the cursor in the read field. 3. On the dispatcher, unassign a different activity other than the one being worked. One of two events will occur. Either a popup will display or the activity window disappears and the MDT will return to the task list.
Changes
Cause
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