Payoff Balance Amounts On Several Zones No Longer Grayed Out
(Doc ID 2691110.1)
Last updated on OCTOBER 06, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 to 2.7.0.3.0 [Release 2.7]Information in this document applies to any platform.
Symptoms
On : 2.7.0.3.0 version, ENV - Environment
ACTUAL BEHAVIOR
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Payoff Balance Amounts on Several Zones no longer grayed out
Payoff Balance Amounts on the Account Financial History Zone on the Account Information Tab of the Control Central page, as well as the SA Financial History, and Account Financial History pages are no longer grayed out in CCB 2.7 as it was in CCB 2.3.1. Business users find it confusing.
EXPECTED BEHAVIOR
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"Payoff Amount" and "Payoff Balance" should be grayed out.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to CCB -> Control Central
2. Open "Account Information" tab, see "Payoff Amount" and "Payoff Balance" are not grayed out.
1. Login to CCB -> Open Account Financial History
2. See "Payoff Amount" and "Payoff Balance" are not grayed out.
1. login to CCB -> SA Financial History
2. See "Payoff Amount" and "Payoff Balance" are not grayed out.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |