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Payoff Balance Amounts On Several Zones No Longer Grayed Out (Doc ID 2691110.1)

Last updated on JULY 15, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.7.0.3.0 version, ENV - Environment

ACTUAL BEHAVIOR
---------------
Payoff Balance Amounts on Several Zones no longer grayed out

Payoff Balance Amounts on the Account Financial History Zone on the Account Information Tab of the Control Central page, as well as the SA Financial History, and Account Financial History pages are no longer grayed out in CCB 2.7 as it was in CCB 2.3.1. Business users find it confusing.

EXPECTED BEHAVIOR
-----------------------
"Payoff Amount" and "Payoff Balance" should be grayed out.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to CCB -> Control Central
2. Open "Account Information" tab, see "Payoff Amount" and "Payoff Balance" are not grayed out.

1. Login to CCB -> Open Account Financial History
2. See "Payoff Amount" and "Payoff Balance" are not grayed out.

1. login to CCB -> SA Financial History
2. See "Payoff Amount" and "Payoff Balance" are not grayed out.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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