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Error "An unexpected problem occurred while opening the file. The file may be damaged. Try using a backup copy." When Opening MSP XML Exported From P6 (Doc ID 2691535.1)

Last updated on JULY 21, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.4.0.0 and later
Primavera P6 Professional Project Management - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open the MSP XML exported from P6,
the following error occurs.

ERROR
-----------------------
"An unexpected problem occurred while opening the file. The file may be damaged. Try using a backup copy.".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log on P6 Professional and open a project.
2. Export the project to Microsoft Project XML. (File -> Export... -> Microsoft Project XML).
3. The project is exported successfully.
4. Open the exported MSP XML in Microsoft Project application.
5. It fails with above error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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