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S/MIME Encryption Leads To Errors In Calendar View (Doc ID 2692563.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 9.0.0 and later
Information in this document applies to any platform.

Symptoms


S/MIME encryption or signing causes issues with regards to handling event invitations:


The following types of errors can occur via a popup, depending on the scenario:

 

Examples:

The following problem is seen when a user, who does not have s/mime enabled, sends an event invitation to a user who has s/mime enabled.

User A has s/mime enabled in Outlook
User B is organizer of the meeting

The issue(s) appears as the following:

a) User B sends an invitation to a singe event
    -> User A clicks on "accept" in the invitation mail -> error message "This message can neither be encrypted nor signed, because no certificate for address <User B> is available" appears and User A is not able to accept the
event at all.
After disabling s/mime signing, the event can be accepted.

b) User B sends an invitation to a series
    -> User A clicks on "accept" (the whole series) in the invitation mail -> error message appears and User A is not able to accept.
Just like (a) it is possible for User A to accept if s/mime signing has been disabled.

c) User B sends an invitation to a series
     -> User A double clicks on one event in the calendar

If User A chooses "the whole series" the same error appears as seen in (a)

d) User B sends an invitation to a series
     -> User A double clicks on one event in the calendar
If User A chooses "only this event" an error message appears, saying: "A problem occurred on opening this object. This may be temporary. If this error persists, you should restart Outlook."

In this case User A is not able to open a single event unless s/mime is deactivated.

 



Cause

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In this Document
Symptoms
Cause
Solution
References


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