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Agent Fails To Start After Upgrading Oracle Insurance Gateway (OIG) To Version 3.20.2.0.0 (Doc ID 2694503.1)

Last updated on JULY 28, 2020

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.20.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.20.1.0.0 version, Integration Points

When attempting to start the Agent Process, the following error occurs.

ERROR
-----------------------
2020-07-02 00:58:55,789 | DEBUG | main | o.a.catalina.core.AprLifecycleListener | The APR based Apache Tomcat Native library could not be found using names [tcnative-1, libtcnative-1] on the java.library.path [/ohi/oraBase/product/db12201/lib:/usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib]. The errors reported were [Can't load library: /home/oracle/agent/bin/libtcnative-1.so, Can't load library: /home/oracle/agent/bin/liblibtcnative-1.so, no tcnative-1 in java.library.path: [/ohi/oraBase/product/db12201/lib, /usr/java/packages/lib, /usr/lib64, /lib64, /lib, /usr/lib], no libtcnative-1 in \
at org.apache.tomcat.jni.Library.(Library.java:102)

Cause

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In this Document
Symptoms
Cause
Solution


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