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OHI Claims - Claims Processing Errors (Doc ID 2695548.1)

Last updated on JULY 29, 2020

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.19.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.19.3.0.0 version, Processing

When attempting to process claims in OHI Claims Production, the following SanityCheck error occurs:

ERROR
-----------------------

OHI-DYLO-007; nested exception is java.lang.RuntimeException: com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException

Also receiving:

DataReplicationTargetSynchronization errors in OHI Claims Prod.

Client attempted to process, but they still receive the errors.

Cause

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In this Document
Symptoms
Cause
Solution


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