OHI Claims - Claims Processing Errors
(Doc ID 2695548.1)
Last updated on JULY 29, 2020
Applies to:
Oracle Health Insurance Claims Adjudication - Version 3.19.3.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 3.19.3.0.0 version, Processing
When attempting to process claims in OHI Claims Production, the following SanityCheck error occurs:
ERROR
-----------------------
OHI-DYLO-007; nested exception is java.lang.RuntimeException: com.oracle.healthinsurance.support.cache.api.exception.NamedCacheNotActiveException
Also receiving:
DataReplicationTargetSynchronization errors in OHI Claims Prod.
Client attempted to process, but they still receive the errors.
Cause
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In this Document
Symptoms |
Cause |
Solution |