Oracle Student Financial Planning Cloud:Prior Graduated Enrollment Should Not Be Repackaged Automatically By The System Causing AYs To Cancel
(Doc ID 2696687.1)
Last updated on JULY 31, 2020
Applies to:Oracle Student Financial Planning Cloud Service - Version 18.104.22.168 and later
Information in this document applies to any platform.
We have 2 scenarios that are occurring. A message is received on a student that has been graduated for a time and the message is triggering a repackage on the prior graduated enrollment and because of the packaging start date enhancement in 6.3, the packaging start date is updating invalidly for these students on the prior enrollment which is causing fully disbursed AYs to cancel and create fund returns on these prior AYs.
2 message triggers that we are consistently seeing causing the issue:
1) Award year closed and pending disbursement exists
A package start date loaded of 10/22/19, which is the program start date of the current enrollment, original enrollment
2) LOA/Breaks message received
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document