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Resolve Popup Screen Becomes Blank When Trying to Match Unmatched Invoice (Doc ID 2698129.1)

Last updated on AUGUST 09, 2020

Applies to:

Oracle Retail Invoice Matching - Version 16.0.2 and later
Information in this document applies to any platform.


Resolve popup screen becomes blank when trying to match an unmatched invoice.

Steps to Recreate:

  1. Create a Purchase Order (PO) for two items and receive it fully.
  2. Create an invoice with quantity discrepancy for one item and cost discrepancy for the other item.
  3. Resolve quantity and cost discrepancies using RUA and RCA reason codes respectively.
  4. Unmatch the invoice.
  5. Try to resolve the discrepancy using the same RUA reason and notice that Resolve popup becomes blank.




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