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Payment Transfer Request - Payment Against An Entity Done Error (Doc ID 2700679.1)

Last updated on AUGUST 18, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.8.0.0.0 version, ENV - Environment

Payment Transfer Request - Payment Against an Entity Done Error

A payment transfer request is created to transfer an on-account payment to a bill and the remaining back to on-account. However, when the transfer was being frozen, an error was encountered. The original payment was already cancelled and the first leg of the payment transfer was frozen (pay by bill), but the other payment is still 'freezable'. Every time the transfer is being frozen, we now hit the 'payment against an entity done error'. The payment is actually being done in this transfer request.  Seems that the query that checks it might be incorrect.

Cause

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In this Document
Symptoms
Cause
Solution
References


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