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P6 Web Services Error "A server exception occured while trying to perform username token authentication: Login failed due to invalid user name or password." Occurs for Some Users (Doc ID 2701252.1)

Last updated on AUGUST 02, 2023

Applies to:

Primavera Web Services - Version 15.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to connect to P6 Web Services, the following error occurs for some users. All users in P6 have the correct privileges, however, some users can connect to P6 Web Services and other users cannot.

ERROR
-----------------------
A server exception occured while trying to perform username token authentication: Login failed due to invalid user name or password.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Solution to Cause 1:
 Solution to Cause 2:


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