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Email Message Sender - Error encountered sending email (Doc ID 2701577.1)

Last updated on AUGUST 18, 2020

Applies to:

Oracle Utilities Work and Asset Management Enterprise Edition - Version 2.2.0.6.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.2.0.6.0 version, WAM Integrations

ACTUAL BEHAVIOR
---------------
How to fix email message sender.

Client wishes to use their own smtp relay to send email messages. We are unable to get it to work correctly with WAM.
When pointed to different smtp servers email functionality works without error.
It has been verified that port 25 is open for outbound communication on the application server, and able to connect to the smtp server using telnet from the application server.
ERROR (EmailService) Error encountered sending email. This error does not provide us with enough descriptors for troubleshooting.

Error seen in the logs:

ERROR (EmailService) Error encountered sending email.
...
ERROR (ServiceScriptDispatcher) Failure in script : Script_Id(W1-ApvTrnPst)

Cause

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In this Document
Symptoms
Cause
Solution
References


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