My Oracle Support Banner

SOStatus Message Fails With "Quantity Must Be Greater Than Zero" Error (Doc ID 2701875.1)

Last updated on SEPTEMBER 15, 2023

Applies to:

Oracle Retail Store Inventory Management - Version 15.0 and later
Information in this document applies to any platform.

Symptoms

SOStatus Message Fails With "Quantity Must Be Greater Than Zero" Error

ERROR
-----------------------
 SOStatus Message Fails With "Quantity Must Be Greater Than Zero" Error
javax.ejb.EJBException: Exception while processing request: Error from {call RMSSUB_SOSTATUS.CONSUME (?,?,?,?)}: [E] The quantity must be greater than zero

Steps To Recreate:

  1. Create a transfer shipment for store-to-store.
  2. Create a container.
  3. Add articles/Document.
  4. Save the transfer.
  5. Add items to the transfer and save.
  6. Repeat step 6.
  7. Remove one of the items from the transfer and save.
  8. Check that the messages have been created.
  9. Check the transfer quantities in the RMS.
  10. Check the status of messages in the RMS and failed with above error.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.