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Error Message On Communication History Portal On Account Customer Info Tab (Doc ID 2701990.1)

Last updated on AUGUST 20, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

On : CCB 2.6.0.1.0 version, CNT - Control Central

Error message on Communication History portal on Account Customer Info tab

ERROR
-----------------------
UA55422 - 831598-16223-1 2019-06-13 02:55:55,508 [[ACTIVE] ExecuteThread: '11' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (AppLog) Executing script 'F1-ValUFltr' : Executing step: terminate with error (11002, 18540);


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Person page.
2. Click on the Go To account button.
3. On the Account Customer Information tab the Communication History zone has error message


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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