AutoVue Applet Opens Empty When Openning a File From Agile PLM When Using Chrome Browser version 84 (Doc ID 2704980.1)

Last updated on JULY 12, 2022

Applies to:

Symptoms

On AutoVue 21.0.1 from Agile 9.3.6.x


After a resent upgrade to version 84 of the Chrome browser AutoVue 21.0.1 for Agile PLM does not display files. The Applet launches , but does not load the file, it stays blank. Opening local files works fine. When using Internet Explorer or Edge AutoVue works as expected. Verified that version 83 of Chrome works as expected.

The java Console shows the following error :

2020-08-14 11:19:21.567:INFO::JSON-RPC Server: Logging initialized @8414ms
2020-08-14 11:19:21.751:INFO:oejs.Server:JSON-RPC Server: jetty-9.2.z-SNAPSHOT
2020-08-14 11:19:21.765:INFO:oejsh.ContextHandler:JSON-RPC Server: Started o.e.j.s.ServletContextHandler@10a6648{/,null,AVAILABLE}
2020-08-14 11:19:21.779:INFO:oejs.ServerConnector:JSON-RPC Server: Started ServerConnector@1bc7863{SSL-http/1.1}{0.0.0.0:2345}
2020-08-14 11:19:21.779:INFO:oejs.Server:JSON-RPC Server: Started @8628ms
UIDefaults.getUI() failed: createUI() failed for com.cimmetry.gui.swing.dh[,0,0,0x0,invalid,layout=javax.swing.JToolBar$DefaultToolBarLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=0,maximumSize=,minimumSize=,preferredSize=,floatable=true,margin=,orientation=HORIZONTAL,paintBorder=true] java.lang.reflect.InvocationTargetException
java.lang.Error
at javax.swing.UIDefaults.getUIError(Unknown Source)
at javax.swing.MultiUIDefaults.getUIError(Unknown Source)
at javax.swing.UIDefaults.getUI(Unknown Source)
at javax.swing.UIManager.getUI(Unknown Source)
at javax.swing.JToolBar.updateUI(Unknown Source)
at javax.swing.JToolBar.<init>(Unknown Source)
at javax.swing.JToolBar.<init>(Unknown Source)
at com.cimmetry.gui.swing.dh.<init>(Unknown Source)
at com.cimmetry.gui.swing.dh.<init>(Unknown Source)
at com.cimmetry.gui.swing.br.createButtonMenu(Unknown Source)
at com.cimmetry.gui.GUIFactory.createButtonMenu(Unknown Source)
at com.cimmetry.gui.GUIFactory.createButtonMenu(Unknown Source)
at com.cimmetry.gui.GUIFactory.createButtonMenu(Unknown Source)
at com.cimmetry.vueaction.VueActionMultiMenu.<clinit>(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.cimmetry.vueframe.z.b(Unknown Source)
at com.cimmetry.vueframe.z.d(Unknown Source)
at com.cimmetry.vueframe.z.a(Unknown Source)
at com.cimmetry.vueframe.z.a(Unknown Source)
at com.cimmetry.vueframe.z.a(Unknown Source)
at com.cimmetry.vueframe.z.a(Unknown Source)
at com.cimmetry.vueframe.ad.a(Unknown Source)
at com.cimmetry.vueframe.VueFrame.a(Unknown Source)
at com.cimmetry.vueframe.VueFrame.b(Unknown Source)
at com.cimmetry.vueframe.VueFrame.k(Unknown Source)
at com.cimmetry.vueframe.VueFrame.b(Unknown Source)
at com.cimmetry.vueframe.VueFrame.c(Unknown Source)
at com.cimmetry.vueframe.VueFrame.a(Unknown Source)
at com.cimmetry.vueframe.bc.run(Unknown Source)
at com.cimmetry.vueframe.VueFrame.b(Unknown Source)
at com.cimmetry.vueframe.VueFrame.<init>(Unknown Source)
at com.cimmetry.jvue.JVueApp.f(Unknown Source)
at com.cimmetry.jvue.JVueApp.c(Unknown Source)
at com.cimmetry.jvue.JVueApp$a.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Expected Behavior

AutoVue Applet 21.0.1 from Agile PLM should open fine in Chrome browser version 84

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Upgrade Chrome to version 84
2. Try to launch AutoVue 21.0.1 from Agile 9.3.6.x using Chrome version84
3. AutoVue Applet opens but it is blank

Cause

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