My Oracle Support Banner

Issue With Approvers Not Being Added In MCO Workflow Since Upgrade To 9.3.6.13 (Doc ID 2705098.1)

Last updated on AUGUST 31, 2020

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

All approvers are not being added or notified in a MCO workflow. All notifiers are notified but there should be two approvers - a Cost Analyst and a Product Manager.

The system is choosing the 2nd listed approver group; the 1st approver group is dropped.

Prior to the upgrade the two users were added as approvers, now only one and not the same role/user group, is added as an approver.

Draft (Pending Status) --> Submitted ( Review Status; Auto Promote ) --> Costing Volume (Review Status)

1. Login to Java Client as administrator
2. Click on Admin Tab
3. Workflow > MCO Custom WF

Workflow: MCO Custom WF
Click on Status Tab
Click on - Costing Volume - Review Status
Criteria - XX ORIGINATION
Approvers: XX- Cost Analyst; XX - Product Manager

1. Login to Java Client as admin
2. Create New Changes > MCO - Manufacturer Orders
3. Fill in all required fields
4. Click Actions button Audit Status
5. Click on Click on Next Status - Submitted
6. Click on Workflow Reviewers shows the 2nd User Groups XX - Product Manager

Changes

Upgrade to Agile 9.3.6.13

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.