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POLICY DOES NOT SUBMIT TO APPROVE STATUS WHEN SUBMITTING POLICY (Doc ID 2705142.1)

Last updated on SEPTEMBER 01, 2020

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version 3.20.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.20.2.0.0 version, Processing

ACTUAL BEHAVIOR
---------------
When submitting a policy the following happens:

The policy does not go to APPROVE status

EXPECTED BEHAVIOR
-----------------------
When submitting the policy it must go to an APPROVED status without having to refresh the policy.

WORK AROUND
-----------------------
Refresh the policy manually to get it to approve status

Cause

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In this Document
Symptoms
Cause
Solution
References


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