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No Self-Service Task (Start Stop) Is Created When There Is An Error In The Person MO Audit (Doc ID 2706150.1)

Last updated on AUGUST 30, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, ENV - Environment

No Self-Service Task (Start Stop) is created when there is an error in the Person MO Audit

AE has a MO Audit that raises an error when there the Person Identifier (e.g. SSN) already exists in the database.

ERROR
-----------------------
           <ouaf:errorReference>
              <ouaf:category>11115</ouaf:category>
              <ouaf:number>11824</ouaf:number>
           </ouaf:errorReference>
           <ouaf:errorMessage>There was a problem processing your start service request. Please
try again later.</ouaf:errorMessage>
        </ouaf:errorInformation>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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