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Option for Adding Account Level Notes (Doc ID 2706517.1)

Last updated on SEPTEMBER 01, 2020

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Goal

In Customer Center, there is a place holder at the account level wherein the Customer Service Representative (CSR) can enter the customer notes which gets recorded in the /account notes buffer.
There are different Billing Care (BC) action pages capture the customer note that the agent can enter and will be fed in the user_activity table and event notes.

Does BC has a similar account level notes feature available? If not, can this feature be added using customization?

 

Solution

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In this Document
Goal
Solution
References


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