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System Not Correctly Reading CopyBooks At Product Level (Doc ID 2710147.1)

Last updated on SEPTEMBER 18, 2020

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.0.35 and later
Information in this document applies to any platform.

Symptoms

On : 10.2.0.35 version, General

ACTUAL BEHAVIOR
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System not correctly reading CopyBooks at Product Level. The system is incorrectly reading Product Level Copybook, instead the system will read the global copybook when it is supposed to read a Product Level copybook. This happens when a plan is supposed to use a Product Level transaction and the Product Level transaction has a copy book with a Product Level override. This issue does not happen always, sometimes it reads the correct copybook and sometimes it does not read the correct copybook leading to system errors during cycle run.This issue also only occurs during cycle run, when the transactions are processed manually, they read the correct copybook.

EXPECTED BEHAVIOR
-----------------------
The system should correctly read product level copybooks during cycle run
 

STEPS
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The issue can be reproduced at will with the following steps:
Create a product level copybook for a product level transaction.
You should have plans that are using the product level transaction.

Run Cycle.

Please note: The problem does not always happen, during the Cycle run during the night, some policies can successfully process the same transaction using the product transaction with the product level copybook while others while give system errors for the same transaction.

Cause

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In this Document
Symptoms
Cause
Solution
References


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