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'Fulfillment Order Event Can Not Be Modified. Delivery already exist for the order' Error Occurs When Customer Order Processed in SIM (Doc ID 2711205.1)

Last updated on SEPTEMBER 22, 2020

Applies to:

Oracle Retail Store Inventory Management - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

An order was brokered in Oracle Retail Order Broker Cloud Service (OROBCS) with 6 items to the warehouse and 1 item to a store. The store shipped their 1 item out and the warehouse shipped 5 but rejected 1. This 1 item was re-brokered to the store that originally got the 1 item from the original brokering. Retail Store Inventory Management (RSIM) rejects this because it is a non-unique order and the order is already shipped.

This is a scenario where a customer has a multi-line order and for whatever reason the order was split where line 1 went to the DC and line 2 went to Store A.

1. Store A fulfills line 2.
2. The DC rejects line 1 and OB re-shops the order assigning it to Store A.


Example

Order created
Line 1 Jeans assigned to Store A and fulfilled.
Line 2 Jeans assigned to DC, DC Rejects line 2 and it is brokered to Store A as Store A is the only location to have stock.

SIM fails the message with the following error.

Fulfillment Order Event Can Not Be Modified. Delivery already exist for the order

Steps to Reproduce:

1. Order created with two line items.
2. Line item B fulfilled by store A.
3. Line item A is assigned to WH.
4. Oracle WMS Cloud Service (LogFire) rejects the order and line item A is reshopped to store A.
5. Order message fails in SIM.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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