Prepaid Subscriber Balance is Becoming Positive
(Doc ID 2711342.1)
Last updated on OCTOBER 13, 2020
Applies to:Oracle Communications BRM - Elastic Charging Engine - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Subscriber is simultaneously using two parallel data sessions for different rating groups such as normal data and app data.
In a few cases of parallel data sessions, subscriber's balance is becoming positive. This issue is leading to negative customer experience as subscriber is not able to use the service after becoming positive.
Expected Behavior: Subscriber balance should be negative and should be able to use the service.
Actual Behavior: Subscriber balance is becoming positive and service is not available.
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