My Oracle Support Banner

Correlation of new event when there are multiple cases exists for one customer (Doc ID 2711625.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 to 8.0.7 [Release 8]
Information in this document applies to any platform.

Goal

 What happens if two cases are open for one customer and a new event is created for that customer? To which case does it get appended? The oldest? The newest? Random?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.