Correlation of new event when there are multiple cases exists for one customer
(Doc ID 2711625.1)
Last updated on SEPTEMBER 16, 2020
Applies to:Oracle Financial Services Enterprise Case Management - Version 8.0.7 to 8.0.7 [Release 8]
Information in this document applies to any platform.
What happens if two cases are open for one customer and a new event is created for that customer? To which case does it get appended? The oldest? The newest? Random?
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