Convergence Users With Non-ASCII Characters In The Password Cannot Login (Doc ID 2712728.1)

Last updated on FEBRUARY 15, 2024

Applies to:

Symptoms

Users that changed their password (using the Convergence settings menu) to include non ascii characters (e.g: à which has hex: c3 a0) can no longer login in Convergence.
After capturing network traffic in the lab, the following was observed:

1. When user changes the password, the correct password is stored in ldap. The problem only happens at login time (during the login time, the non-ascii characters in the password are modified by Convergence/Java before sending to ldap for validation)
2. The problem was observed on the Convergence-to-Ldap communication. So the issue does not occur between the browser-to-Convergence communication (http protocol).

Cause

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