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Convergence Users With Non-ASCII Characters In The Password Cannot Login (Doc ID 2712728.1)

Last updated on SEPTEMBER 21, 2020

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.


Users that changed their password (using the Convergence settings menu) to include non ascii characters (e.g: à which has hex: c3 a0) can no longer login in Convergence.
After capturing network traffic in the lab, the following was observed:

  1. When user changes the password, the correct password is stored in ldap. The problem only happens at login time (during the login time, the non-ascii characters in the password are modified by Convergence/Java before sending to ldap for validation)
  2. The problem was observed on the Convergence-to-Ldap communication. So the issue does not occur between the browser-to-Convergence communication (http protocol).


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