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Password Change is Not Synced to ECE in Real Time and through Customer Updater (Doc ID 2712998.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms


Password change is not synced to ECE in real time and through customer Updater with the Radius Manger.

Customer had done the password change using PCM_OP_CUST_SET_PASSWD" opcode the /service/customer/password event got created and added this event name in payloadconfig_ece_sync.xml and dm_aq and message published to ECE.

But getting BRM unSupported EVent Name error.

PCM_OP_CUST_SET_PASSWD" and creating the /event/custmer/password then why this event not supported by ECE to update the user password.



 
ECE Version: Version=11.3.0.3.12
BRM Version: VERSION=7.5PS18

STEPS
-----------------------
The issue can be reproduced at will with the following  steps:

1. Add the entry in pin_event_notify.xml file

1301 0 /event/customer/password


2. Added the below EventName in dm_aq aq_queuenames file

 ServicePasswd

3. Added the below in payloadconfig_ece_sync.xml file(shown only the required step).

CustCreate,
..(default )

ServicePasswd
..(default )

Tag="ServicePasswd"
StartEvent="/event/customer/password">

OnEvent="/event/customer/password"/>
..(default )

DataFrom="PIN_FLD_PASSWORDS" Tag="Passwords">

4. Restart the cm and dm_aq and eai_js

BUSINESS IMPACT
-----------------------
There is a business impact when the user reset their password. In Billing and Revenue Management(BRM) it will get updated but it will not sync to Elastic Charging Engine(ECE) until unless manually sync the customer through customerLoader, So when in between of the reset password and manually sync if we get any authentication request user will get rejected and they can not use internet.



Changes

 Using Radius manager.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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