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Credit Note Posting Fails With Balancing Error (Doc ID 2714008.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 to 16.0.3 [Release 16.0]
Information in this document applies to any platform.

Symptoms

Posting of header-only Credit Note (CN) fails with balancing error when multiple tax rates are applied for credit note.

ERROR
-----------------------
"Header amount of -6710.3 does not equal to total detail amount of -12999.55"

Steps to Recreate:

  1. Ensure IM_SYSTEM_OPTIONS.PRORATE_ACROSS_TAX_CODES = Y.
  2. Create a Credit Note Request (CNR) with multiple items having different tax rates.
  3. Create a header-only credit note with minor difference within tolerance. Taxes should be same as CNR.
  4. Match the CN and CNR.
  5. Run reimrollup and reimposting batches.
  6. Notice that posting of credit note fails with balancing error:
    "Header amount of -6710.3 does not equal to total detail amount of -12999.55"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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