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MetaSolv Solution Release 6.3.1 - The Connection Design Window's "Options > Show Service Request..." Feature Does NOT Work (Doc ID 2714224.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution version 6.3.1.74.

The Connection Design "Options > Show Service Request..." feature does NOT navigate to and open the associated order for Bandwidth, Facility, Special or Trunk circuits. The feature still works for Virtual circuits. This behavior was observed after upgrading from 6.3.0.1003 to 6.3.1.74.

NOTE: The "Show Service Request" feature still works in the areas listed below.

* Highlighting the circuit in the Connection Design Search window and selecting "Options > Show Service Request..." opens the order.
* Highlighting the circuit in the Connection Design Search window and selecting "Show Service Request..." from the right-click menu opens the order.

 

Changes

Installed or upgraded to Release 6.3.1.

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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