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An Error Occurred While Sending Mail. (Doc ID 2714228.1)

Last updated on SEPTEMBER 26, 2020

Applies to:

Oracle iLearning - Version 6.2 and later
Information in this document applies to any platform.

Symptoms

On : 6.2 version, Learner Administration

An error occurred while sending mail.

Tried to send an email notification to complete a survey/ feedback on course. Encountered with "An error occurred while sending mail." error.


ERROR
-----------------------
An error occurred while sending mail.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
---------------------------------------------------
Tried to send an email notification to complete a survey/ feedback on course. Encountered with "An error occurred while sending mail." error.
Steps to Reproduce:
=> Create a test with test type as Survey
=> Attach Feed Back questions to this
=> Create an Offering/ Class
=> Publish this Offering
=> Enroll few learners
=> Try to send an email, by clicking Email at Offering.


BUSINESS IMPACT
-----------------------
The issue has the following business impact: Attempting it for the first time
Emails are not getting triggered from ILearning, throwing An error occurred while sending mail.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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