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Bug Defect Bug 28650647 - CHANGE ANALYST RECEIVING DUPLICATE NOTIFICATIONS ON STATUS CHANGES Re-Appeared After Installing 9.3.6.10 (Doc ID 2714623.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Bug Defect Bug 28650647 - CHANGE ANALYST RECEIVING DUPLICATE NOTIFICATIONS ON STATUS CHANGES Re-Appeared After Installing 9.3.6.10

This bug was previously resolved in a one-off patch provided by Oracle. The fix was then included as part of RUP10 (listed as a Resolved Issue in RUP10 Readme).

When a status change is done on a change order workflow, duplicate notifications get sent to the named change analyst. The configuration is such that the Change Analyst is required to be notified, as they will be managing the process for the rest of the workflow, but the duplication is confusing and annoying to the users. Duplicate notifications both via email and Agile inbox.

We have disabled/enabled the standard notifications trying to eliminate the duplication, but have not been able to do so.

The issue can be reproduced at will with the following steps:
1. Log into Agile Web Client
2. Open an CO C00001, Change Analyst Test admin (testadmin)
3. Go to workflow tab, move the status from Draft (Pending) to Preparation(Review). (User (testadmin) is in Notify To:)
4. Log into Agile Web Client as testadmin
5. Go to Notifications page (Both have the same Time stamp)
    Notification - Change Orders - ECO Status Promotion, Observers/Notifiers -> Subject:ECO______has been moved to Preparation(Review) status of Full Work
    Notification - Change Orders - ECO Status Promotion, Observers/Notifiers -> Subject:ECO______has been moved to Preparation(Review) status of Full Work

    When User remove $CHANGEANLYST in the Workflow Criteria Notify Upon Entry
    No notifications.
    When User replaces $CHANGEANLYST with $OBSERVER in the Workflow Criteria
    Notify Upon Entry The Observer will get 1 notification.
    $CHANGEANLYST will get 2 notifications.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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