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Getting System Error While Submitting the Offset Request in ORMB (Doc ID 2714770.1)

Last updated on FEBRUARY 24, 2022

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.9.0.0.0, Getting System Error while submitting the offset request in ORMB.

Null pointer is thrown from the payment distribution algorithm attached to the Match Type.

Error encountered for below scenarios:
1) Bill is having multiple bill segments for same coverage period
2) Bill segments have same coverage period, contract priority and different plans

It works for bills with only one bill segment for given coverage period.

ERROR
-----------------------
ERROR (schema.rules.BusinessObjectStateTransitioner) Encountered an error while logging a transition error. Stopping transition
com.splwg.base.support.schema.rules.BusinessObjectStateTransitioner$Transition
ErrorLoggingException: com.splwg.shared.common.ApplicationError: (Server Message)
Category: 14000
Number: 115
Call Sequence:
Program Name: OffsetRequestSubmitEnterStatusAlgComp_Impl
Text: Offset amount is zero for bill: 698013820443
Description:
Table: null
Field: null

STEPS
--------
1. Create a healthcare setup.
2. Generate a debit and credit bill. The debit bill should have minimum 4 or more segments.
3. Create an offset request with these bills. Make sure match type distribution algorithm C1-PYBLPRPD is invoked
4. Submitted Offset request

Cause

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In this Document
Symptoms
Cause
Solution
References


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